Privacy Policy

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase or consultation inquiry
• Subscribe to our newsletter
• Contact us through our website or phone
• Create an account with us
• Participate in surveys or promotions
• Leave reviews or testimonials

This information may include:

• Name and contact information (email, phone, address)
• Payment information (processed securely through third parties)
• Purchase history and preferences
• Communication preferences
• Custom design requirements and specifications

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and browser type
• Pages visited and time spent on site
• Referring website information
• Device information and screen resolution
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Processing orders and transactions
• Providing customer service and support
• Scheduling appointments and consultations
• Creating custom jewelry designs
• Delivering products and services

Communication

• Sending order confirmations and updates
• Delivering newsletters and promotional materials
• Responding to inquiries and requests
• Providing care instructions and maintenance tips
• Sending important account or service notifications

Business Operations

• Improving our website and services
• Analyzing customer preferences and trends
• Preventing fraud and ensuring security
• Complying with legal obligations
• Resolving disputes and enforcing agreements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Shipping and delivery services
• Email marketing platforms
• Website hosting and maintenance
• Customer support services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights and safety of our customers
• Investigate fraud or security issues
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather information about how you use our website.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Enable personalized advertising
• Preference Cookies: Remember your settings and preferences

Cookie Management

You can control cookie settings through our cookie banner or your browser settings. Note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and staff training
• Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Retention Periods

• Customer Records: 7 years after last interaction
• Transaction Data: 7 years for tax and legal purposes
• Marketing Data: Until you unsubscribe or object
• Website Analytics: 24 months maximum
• Security Logs: 12 months for fraud prevention

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format
• Obtain information about how your data is processed

Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for processing

Control and Objection

• Object to processing for marketing purposes
• Restrict processing in certain circumstances
• Opt-out of newsletters and promotional communications

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Other legally recognized transfer mechanisms

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain consent for material changes where required

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.